Question 1

How is the support being performed?

Accepted Answer

The support is performed online using AnyDesk. It provides fast and direct way of performing settings on the customer notebook and device directly and efficiently.

Question 2

Do you perform the support onsite?

Accepted Answer

We do not perform support onsite. This also means that we manage support through existing hardware and optimising the hardware setup and configuration. If the optimising performing new hardware, we may provide alternative solutions, however, customer would need to buy the hardware and installation on their own. We can assist in the software configuration online whenever possible.

Question 3

How do you charge for your service?

Accepted Answer

We only charge for service if the solutions we provide works to the customer satisfaction. As the amount of work will varies depending on nature of work. We are charging at SGD 30 an hour.
 
As we are experience in this area, therefore, we are efficient in solving the issues. However, there will be exception whereby the device is slow and activities which involves scanning of hard disk and so on. We will suggest that the customer inform us once the task is complete. In this way, we eliminate non value added time and cost for both parties.

Question 4

Do you provide warranty for your service?

Accepted Answer

As mentioned earlier, if the service is not up to expectation, we will not charge the customer unless it is due to hardware or issues which are due to the problem itself.

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